FAQs

We are an entirely online distributor. When buying from us you are buying products directly from those who produced them. We don’t buy casks, kegs and cans in bulk and store them in a large warehouse, we use our technology and integrations to ship directly to you via courier.

This means everything gets to you fresher, and allows us to stock the widest range of products in the UK. It gives us the flexibility to work with up and coming sellers you may never have heard of, right up to the most household names.

We sell anything drinks based that a hospitality venue might need, from craft beer and real ale, to cider, wine, soft drinks and kombuchas, working directly with producers all over the UK (and beyond!)

We are a wholesale site so first and foremost we are set up to sell to the trade. Beyond pubs and bars we work with shops, restaurants, cinemas, museums, even a zoo or two! Our courier fulfilment gives us a lot more flexibility, and lets us deliver to almost anyone regardless of the size or location of your business.

If you’re not sure about how we can help then get in touch as we have options to suit everyone.

Great! We have a dedicated team that can help tailor the platform to work for larger commercial groups - please email our team on sales@eebria.com and we’ll be in touch about how we can help.

We aim to have the best possible selection of craft drinks available. It’s constantly updating with hundreds of weekly new releases being uploaded directly by the producers.

You can use our search tools to narrow down what you are looking for, but we understand the choice can be overwhelming so if you’d like to chat through options, or can’t find something you are looking for, please drop us an email at sales@eebria.com and we will always be happy to help.

If you’re already a customer or have an account, please login to view prices and see all the beers that are available to your area. If you’re not logged in then only some pages are available as we need to know for sure what we can ship to your area and where you are to provide the correct delivered prices.

We ask customers to register on the site to view prices so that we can make sure you see only the products appropriate to your location, the price you see includes the correct delivery charges and to make sure there are no licensing or regional shipping complications. It’s free to register and takes only a few seconds. You can then be ordering in a matter of minutes!

Wherever possible, the price that you see on the site includes the full delivery cost for either a no or very low minimum order quantity.

A slight exception to this rule is around optional extra shipping charges if you want to reduce the minimum amount you can order. The minimum order may already have been reduced to zero by the producer and our minimum order is never more than 3 standard (i.e. 24 x 330ml) cases or 2x Kegs/Casks.

We try to price as competitively and evenly as possible for all our customers, but special deals are always available and constantly updating through our Offers pages.

We also have some options for you to get a better deal when you’re buying in larger quantities. Our best suggestion is to have a chat with an account manager who will direct you to the best deals tailored for you. Just reach out to us on sales@eebria.com.

Delivery time depends on the shipping method and company, as well as how quickly the producer chooses to dispatch the order.

Items are delivered by EEBRIA’s courier partners, but travel directly from the producer straight to you. We ask breweries to confirm the collection date for shipping as quickly as they can after receiving your order.

Accounting for this dispatch process a standard order fulfilment time with us is between 2-4 working days.

In the unlikely event of us being unable to meet the 4 working days after order delivery window, we may ask for your patience due to a hiccup in the fulfilment/delivery process. If some of the product you ordered gets mislaid during shipping or there’s an issue with stock availability, we will be in touch as quickly as possible to notify you of any delay, and discuss.

Occasionally a brewery may let us know about a closure for holidays, or they may have limited hours and days in their warehouse. If this is the case then it should show clearly on the product page at the point of ordering when the next available shipping date is likely to be.

Pre-order items will not ship until after the advertised date but then will follow the timings above.

Tracking information for products being delivered by courier will be emailed to you as soon as the item is dispatched.

If you have provided us a mobile number on your account we will pass this through to the courier company so they can also keep you posted, specific couriers will keep you posted with an estimated time window on the day of delivery.

Of course if you have any questions or you’re worried about your order you can simply send a message to customerservices@eebria.com and we’ll look into it for you.

Courier deliveries will be made during normal delivery hours, these roughly equate to office hours so usually between 9am and 5pm. If you are unlikely to be able to accept deliveries except in a small portion of that window, then we advise letting us know so we can make a note. We can try to discuss this with the courier firm to ask if they can be flexible with their delivery route or we can add extra delivery details to your account, such as somewhere orders can be left or a neighbour who is happy to take them.

If nobody is around to accept the delivery at your address when the courier arrives then you should get a note through to confirm they have been by and we will also get a notification of a “failed delivery”. We will always follow up with you on this, and should generally re-attempt next working day.

We’re sorry to hear that you’ve had an issue. Please contact our Customer Services team on customerservices@eebria.com as quickly as possible and ideally include a photograph of the products received if the damage is visible. We will then get in touch with the brewery to solve this for you as quickly and practically as possible.

Please see our terms and conditions for details on returns and refunds.

We’re sorry to hear that your products aren’t as fresh as we would expect. All our products are sent direct from the brewery or their hand picked importer to ensure the best quality of stock and that they’ve been looked after well since packaging. We ask all our brewers and other producers to send out their products with a minimum of 2 months left on them and we advise them to advertise clearly if the product has a date under 2 months remaining. The only exception to this are cask products, which can be packaged fresh by brewers with as little as a six week advertised best before life, to encourage fresh drinking and consumption. As cask is a “live” product it should always be ordered with the intention to serve it quickly, if you have any concerns over the freshness or quality of the beer please just let us know and we can connect you with the brewer.

If you’re unhappy about the date on the products and it has less than 2 months left before the BBE date on arrival, then please contact your account manager or customerservices@eebria.com, and if possible include a photograph of the products received with their date.

We ask the brewers to make it clear on the listing if there will be a pumpclip available with the vessel or not. On occasion however, these may be lost in transit or the brewers may forget to attach them in error. Please notify us immediately if you’re missing one on delivery so we can make it right if possible.

You should be able to use all major credit and debit cards to make purchases and this is the default option for all accounts, large and small. You can also choose to store your card details securely on your account so you don’t need to retype your details for every order and you can checkout in a matter of seconds each time you browse and buy. (please bear in mind your bank may require 2-step verification of the card when it is used which is outside of our control!)

It may also be possible to pay for your orders by Direct Debit*, which means the money will be automatically taken from your bank approximately 5 to 7 days after the order. If you wish to try this method, you can sign up using your bank details by using the link in “My Account”.

We may be able to extend credit terms* to selected larger customers, such as chains of pubs. Please speak to your account manager if you think this might apply to you and we’ll take it from there.

Credit card payment will always be available to make orders even if your credit account is in progress or your credit limit is reached.

In all cases the invoice is generated by our system at the point of order and any credit terms apply from the date or invoice. Where you have been granted credit we will allow an extension of the payment date to after delivery for pre-order items.

All the prices on the site are shown before VAT is applied. If you’re a VAT business then of course that’s the price you need to know as the VAT will be recoverable. If you’re a personal customer or non VAT registered company then please remember that VAT will be added at the checkout and the cost to you will increase accordingly. Remember that as we are a marketplace, you’re buying directly from the business making or importing the items. If the seller is not VAT registered (as they might be a smaller new business or a foreign entity) then the products might not have VAT applied to the products. The shipping charges which are included in the advertised price, or any extra shipping charges you opt in to for smaller order sizes are all charged by us and so will always include VAT. You can get VAT invoices from the finance section of My Account if you need these for your accountant.

We collate the information provided from the producers who make the products, as they are asked to add allergen information at the point of listing their products on the website. The process is set up on the side of safety so that all the official UK recognised allergens are listed as present unless the producer specifically removes them. If no allergen info is provided as all 14 allergens are still ticked as present we will list as “no allergen info is available”. We think this is the most effective way to maintain the info on the site and provide good guidance for you. However we suggest that should you wish to rely legally on any allergen info or advertise any products as “free from”, you contact us so we can get you additional assurance from the maker of the products that the product is accordingly certified or guaranteed and we still refer you to the information on the product labels upon arrival as a further source of information.

As a marketplace, EEBRIA is designed to allow as many hard working small producers to sell products to as many trade customers as possible. We feel very strongly about the free market principal and so we only curate the site to the extent that we check the accuracy of listings and that they fit into the categories of product that we sell. The names, imagery, descriptions and prices are all created and input into the site by the people who make the product.